Frequently Asked Questions

How to register with your website?

At the top corner of the website, there is an option “Register”. Click on register and fill up the details and you can be registered with our website within seconds.

How to place an order?

Once you have registered on our website, you can login with your details and place order by clicking "Place an Order".


Is professional artwork to be submitted mandatorily?

We would suggest providing a professional artwork to have relatively clear image with the color separations.

Is it ok if I submit a rough artwork or a fabric to copy?

No, we do not accept rough artwork, although fabrics can be used.

How should I upload my artwork?

You can do this through your process of order form.

How can I confirm that the artwork which I submitted is ok?

Whenever the client submits artwork, our audit staff will thoroughly check the artwork. The client is then informed about the artwork through an email.

What other information is necessary along with the Artwork?

While placing order, all the essential information is collected by us. If any information is left out, we would ask from the client ourselves.

What is the turnaround time?

After the artwork has passed through the perfection test, our normal turnaround time is 12-24 hours.

What is the turnaround time for urgent orders?

Turnaround time for urgent orders is 1-8 hours.


What are acceptable file formats?

We accept the following file formats: .eps or .ai (preferred), .jpg, .tif, .gif, .bmp, .pcx, .png, .dxf, .emf, .wmf, .pdf, .cdr, .psd

Do you accept Vector Format Artwork?

Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, ect. If you send us in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.

Which embroidery formats are supported by you?

We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb,.dsz,.10O,.ksm,.t01,.t03,.t04,.t05,t09,.xxx,.sew,.jef,.hos,.pes,.pec,.pcs,.pcd,.pcq,.csd, and many more. You can also check out our list to know other formats supported by us.

What type of quality checks do you perform?

Once the designs are received, we check the artwork and logo necessity, to ensure we have all the required information to start work. Then our professionally qualified digitizers will complete the task by taking care of all the technicalities required. Once this process is over, the admin team will recheck to ensure the quality and the work has met the clients demand.

How will I be informed if my file is ready?

The client is informed through email notification. You should clear your bills and then can successfully download the work. If the file is zipped, ensure you have WinZip in your PC to download it properly.

Is there any limit on the artwork files which I can upload while placing order?

Mostly the clients upload one or two file, but there is not restriction on the number of files. You can email us all your work and we will work accordingly.


How are the digitizing charges calculated?

We calculate the charges based on stitch counts.

How should I place a request for editing?

The customer should login into the account and place EDIT request. The request should include the editing required in size, file format or any other changes.

How much do you charge for editing?

Minor editing and size increase or decrease upto 20% is FREE. For major changes, the charges will depend.

Still having queries, how should you contact?

You can contact us through the phone number mentioned or through email. And still if you have any query, you can have Live Chat with us.